Effective Date: 12/12/2024
At Thallo, we are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- Items are eligible for return within 14 days from the date of delivery.
- To qualify for a return, items must be unused, in their original packaging, and in the same condition as received.
- Certain products, such as custom or personalized items, may not be eligible for return unless they are defective or damaged.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
3. Exchanges
- We replace items only if they are defective or damaged. If you need an exchange, contact us at info@thallo.co.ke with details of your request.
4. How to Initiate a Return
- Contact us at info@thallo.co.ke to begin the return process. Please include your order number and a brief description of the issue.
- We will provide further instructions, including the return address and any additional requirements.
5. Non-Returnable Items
- Gift cards
- Downloadable products
- Final sale or clearance items
6. Late or Missing Refunds
- If you haven’t received your refund yet, check with your bank or credit card provider, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at info@thallo.co.ke.